Email marketing has been around for quite some time. It has seen a considerable amount of changes over the years, but for the most part has remained the same at its core: an effective way for companies to reach out to their audience to promote products, services, and...
Technology and Guest Service As cultivators of an experience, hoteliers are tasked with keeping their guests needs and requests satisfied at all times during their stays. As technology has evolved, so have hotel guests criteria for what they consider to be a quality...
How Can Texting Improve Customer Service? For nearly all Americans, life today would be hard to imagine without the use of their smartphone. They are used for searching for answers to previously unanswerable questions, such as “What is the name of that actress in that...
What is a Transactional Text Message? As opposed to marketing SMS which is designed to show goods and generate interest in what’s on offer, transactional SMS refers to messages that are primarily focused on providing important information to users. These messages are...
Why is SMS So Effective? People in the modern world are attached to our smartphones, period. We check them constantly, use them to listen to podcasts, spend hours scrolling on Facebook, Instagram, TikTok, etc. Some experts even go as far as to call many...
How can SMS Improve Customer Rapport? A increasing number of companies are turning to implementing SMS to improve their customer support strategy. Text messages are a quick and easy way to get in contact with customers, and for customers to get in touch with you. In...
Cloud Contact AI offers an all-in one communication platform to enable you to manage your contacts and collect payments online through SMS, Voice, Email, and Web Forms.
