SMS for Hospitality

Involve your hotel customers throughout the most important moments of their stay.

No credit card required

Why Use CCAI?

Cloud Contact AI’s hand tailored text messaging solutions can help maximize revenue, increase loyalty, and GSS scores:

Improve your GSS Scores

Elevate your guest service scores with consistent interaction CCAI’s text messaging services to capture feedback from guests throughout their stay. 

Proactively Resolve Issues

CCAI gives guests an easy way to communicate with the hotel and its staff, allowing the hotel to provide first-class service and resolve issues before checkout. 

Run Strategic Loyalty Campaigns

Reach your guests with personalized offers and exclusive deals, maximizing revenue and building stronger relationships.

Benefits of SMS for Hospitality

SMS for debt collection open rates

99% Open Rates

Reach your guests faster with open rates 10x greater than email.

cost effective sms debt collection

30x ROI

Invest in your hotel’s communication with CCAI and see results immediately!

SMS debt collection time saving

Seamless Scheduling Assistance

Communicate schedules, shift changes, and reminders to your staff automatically!

Take Your Business to the Next Level

CCAI’s SMS marketing strategies yield a 99% open rate. What have you got to lose?

Features built for engagement

With Cloud contact AI’s seamless integration, the new unified guest experience platform developed for independent hotels, you can drive the business outcomes that matter most to your property.

Sub accounts SMS

Personalized Booking Confirmations

Welcome guests with personalized automated booking confirmations.

Scheduled Messages

Scheduled messages

Stay ahead of your schedule by programming messages in advance.

Sub accounts SMS

Inclusive Staffing Communication

Whether your team consists of 6 or 106, CCAI provides the tools for your entire hotel to stay informed.



Let your customers text you with a keyword of your choice to make opting in quick and easy.

Ready-to-use templates

Utilize our ready-to-use hotel templates as well as easily create your own for your hotel.

Retain Valued Guests

Mrs. Jennings,

As a thank you for your continued patronage, we have upgraded your room and pre-assigned you to the top-floor corner suite. We look forward to your arrival.


➤ Send Now

Improve Service Scores

Mrs. Villanueva,

I apologize for your room not having the extra towels you requested. I am sending up 3 sets of towels to your room now. I have also sent up a $25 gift certificate for our on-site restaurant for the inconvenience. If you need anything further, please do not hesitate to reach out


➤ Send Now

Increase Occupancy 

Mr. Roberts,

We have you scheduled for departure tomorrow. However, I wanted to pass on an exclusive offer to enjoy an additional night’s stay for 25% off!

Respond “Yes” to accept this offer.

➤ Send Now

Get Started in Minutes

1. Create an Account

Create an Account

2. Choose a number

Choose a Number

3. Upload Contacts

Upload Contacts

4. Reach debtors

Reach Customers