How does a web chat benefit the customer? Getting a customer service issue taken care of is often a daunting task. The customer calls in, patiently listens to an automated system, and then waits on hold until they can speak with a customer service representative...
Going to Market You need to make sure that your offering stands out among the many new products that are always being introduced to the market and that it is simple to obtain. For a successful product launch, you need to have a solid Go-to-Market (GTM) plan in place,...
Why Your Welcome Message Matters When a customer hands over their phone number, you mustn’t just spam them with any old text. People use their email to sign up for things every day. Often, using your phone number to sign up is optional. Phone numbers are more...
Personalization 101 A personalized text message is built utilizing subscribers’ data: time, age, nationality, gender, etc. for the goal of providing them with more valuable offers and news at the proper moment. Despite SMS’ effectiveness as a marketing tool for...
How can SMS Improve Customer Rapport? A increasing number of companies are turning to implementing SMS to improve their customer support strategy. Text messages are a quick and easy way to get in contact with customers, and for customers to get in touch with you. In...
Cloud Contact AI offers an all-in one communication platform to enable you to manage your contacts and collect payments online through SMS, Voice, Email, and Web Forms.