How to Successfully Use Text Messaging for Customer Service utilizing AI

There are few impacts on a business like poor customer service. That's why exceptional customer service is pivotal to the success of any business. In today's digital world, customers expect fast, personalized, and intelligent support. CloudContactAI can help with AI-enhanced text messaging for customer service.

Customer Service and Artifical Intelligence

Customer service is one of the most important aspects of any business. It can make or break a company, and it’s vital to provide your customers with the best service possible. In recent years, artificial intelligence (AI) has revolutionized the way businesses are interacting with their customers.

AI-enhanced text messaging is one of the most effective ways to harness the power of AI in order to provide great customer service, and increase your customers satisfaction.

Benefits of an SMS Platform

  • Text Messaging boasts 98% Open Rates
  • Text Messages are Delivered and Read within Minutes
  • Most Adults in the US have a Cell Phone with Texting
  • Text Messaging Services are Cost-Effective


Improved Customer Satisfaction

AI-enhanced text messaging for customer service can help businesses improve customer satisfaction by providing customers with a more convenient and efficient way to receive help. With an AI-enhanced SMS platform, your customers will have the ability to communicate with your business 24/7 without delay. This two way real-time communication channel is sure to please customers and help boost overall satisfaction.

Customers can simply text their questions or concerns to a business’s AI-powered customer service line, and they will receive a timely and accurate response. This can help to reduce customer frustration around waiting for a response and improve customer loyalty.

AI Enhanced Text Messaging for Customer Service

Cost Effective

AI-enhanced text messaging can help businesses cut costs by automating customer service tasks. This can free up customer service staff to focus on more complex or sensitive issues, while also reducing the need for expensive customer service call centers.

SMS marketing platforms such as CloudContactAI have several pricing plans, making the decision to implement SMS marketing an easy fit for businesses of all sizes and industries.

Increase Sales

AI-enhanced SMS platforms can help businesses increase sales by providing customers with personalized product recommendations and offers. Businesses can use AI to track customer behavior and then use this information to send personalized messages to customers with exlusive offers based on the information gathered. This can help businesses increase sales, boost revenue and enhance customer loyalty.

Improve Brand Awareness

AI-enhanced text messaging can also help businesses improve brand awareness by sending out promotional messages and other content to customers who have opted-in to receive promotional messages. This can help to keep customers engaged with your company’s brand and encourage them to do business with you again in the future. For example, a business can send out a text message with a coupon code for a discount on their products or services. This can help to encourage customers to use the coupon code and make a purchase.

Customer Insight

AI-enhanced text messaging can provide businesses with the often hard to obtain customer insight. By collecting data on customer feedback, behavior and preferences, AI-enhanced SMS for customer service can be used to improve products and services, develop new marketing campaigns, and make better business decisions. For example, a business can collect data on the types of questions that customers are asking the chatbot. This data can be used to improve the chatbot’s knowledge base and make it more helpful to customers while relaying the gathered information to the business to review.

Customer Retention

When customers have a positive experience with a business’s AI-powered SMS customer service, they are more likely to do business with the company again in the future. With the ability to receive assistance at any time and from anywhere, your customer’s will be more likely to return after having to reach out to customer service. This is because AI-enhanced text messaging can provide customers with a more convenient and personalized way to get help around the clock, while providing quality information. 

The Bottom Line

Overall, AI-enhanced text messaging is a powerful tool that can help businesses improve customer service in a multitude of ways. By providing customers with a more convenient, efficient, and personalized way to get help, AI-enhanced SMS platforms such as CloudContactAI can help businesses improve customer satisfaction, reduce costs, and increase sales.

If you are ready to see what CloudContactAI can do for you click here to begin!

Not sure if you’re ready to revolutionize the way your business communicates? Sign up for our 14-day free trial!

What do you have to lose?

Cody Kelly

Cody Kelly

Cody is an experienced Marketing Specialist with over a decade worth of experience in marketing and client success. He creates and optimizes content, articles and guides to help businesses of all sizes grow. With a background in marketing, hospitality, and finance, Cody has consistently increased profitability for clients with strategic planning while delivering first class service.

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