Automatic Text Replies for Businesses

What are automatic text replies for businesses? Learn how automatic text replies can help businesses stay in touch with their customers for almost any industry.

Automatic Text Replies

Automated Text Replies are texts which will be sent in response to an inbound text, without a user having to manually respond. Automatic text replies are typically sent after a set condition, or trigger, has been met.
There are two seperate types of automatic text replies:

General automatic replies:

This is an automatic reply which is sent in response to all incoming messages. Common uses for general automatic replies are things such as an after business hours response, an out of office response, or a general thank you for your patience message. 

Keyword automatic replies:

Keyword automatic replies are sent when an inbound text message contains a particular word or phrase, which will trigger the keyword auto-reply. Common uses of keyword auto-replies are things such as ‘hours’or ‘help’, as well as discounts or promotional uses. These are typically sent in response after an inbound message has been received with a promotional keyword such as “PIZZA” after a local pizzeria has offered a promotion offering 50% off to anyone who texts the promotional keyword to the SMS marketing phone number. 

Automatic Text Replies for General Purposes

Here are some examples of uses for automatic text replies to familiarize yourself with their usefulness.

Thank you for contacting Dr. Stephen’s Family Dentistry. Unfortunately you have reached us outside of our business hours which are Monday-Friday 8am-6pm. We will respond as soon as we return to the office. Thank you for your understanding.

➤ Send Now

Thank you for contacting us, unfortunately no one is here to reply! Our business hours are from 9-5 M-F, we will respond when we are back in the store.

Thank you for choosing Bill’s Foodmart!

➤ Send Now

Hello and thank you for contacting us. We are currently working with other customers, or are answering other messages. We will respond as soon as we can, and thank you for your patience.
-Frank’s Auto Imporium

➤ Send Now

Automatic Text Replies for Appointment Confirmations

Automatic responses to things such as an appointment booking are another avenue that automatic responses can greatly assist in alleviating some of the workload with communicating to your customers and patients.

Hello, {Name}! Thank you for booking your appointment with us at Sally’s Salon! We look forward to seeing you on {Date} at {Time}. Please arrive 15 minutes prior to your scheduled appointment. Thank you!

➤ Send Now

Hello Rebecca, this is an appointment confirmation message to confirm your appointment on February 22nd at 2:30pm. Please call at least 24 hours ahead of your appointment to make any changes or cancellations. Thank you.

-Family Dental of Hillsborough

➤ Send Now

Hello Juan, this is a confirmation message to confirm your reservation with the Grand Plaza Hotel on July 17th for One Night. Check in is at 4pm and we look forward to seeing you then!
Thank you,

-Grand Plaza Hotel Seattle

➤ Send Now


Keyword Automatic Reply Examples

Automatic Keyword replies are an amazing tool to stay engaged with your customers without having to hire an entire department to handle inbound messages. Here are some examples of how automatic keyword replies can help your business or brand.

Congratultaions! You have successfully claimed your first week free at Joe’s Gym by using the code “FreeWeek”. This offer is valid through the end of the month. Thank you!

➤ Send Now

This is an automated response to your message containing the word “hours”. Our business hours are from 7am-6pm Monday-Thursday.
-Two Brothers Auto Care

➤ Send Now

Thank you for enterring the KTLA radio concert ticket contest!
Your entry has been received! The winner will be selected live on Friday June 10th on the air on KTLA.
Good luck and thank you for listening to KTLA!

➤ Send Now


How can Automatic Text Replies Help Businesses?

Automatic texting, for either general purposes or keyword generated, have a wide range of impactful uses. From booking confirmations, appointment reminders, business hours information, and more, there are endless ways to utilize automatic text replies for your business.

As you have seen, there are several ways in which automatic text replies can help almost every single business across most industries.

Still not convinced?

Then I suggest you give it a shot yourself by signing up for CloudContactAI‘s premium texting service. You can sign up today for free, no payment information required, for two full weeks. With your free two week trial, you can harness the power of SMS marketing and automatic text replies, all backed by our world class customer service and support team. You can sign up with the link below, and start your SMS marketing journey today!

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Cody Kelly

Cody Kelly

Cody is an experienced Marketing Specialist with over a decade worth of experience in marketing and client success. He creates and optimizes content, articles and guides to help businesses of all sizes grow. With a background in marketing, hospitality, and finance, Cody has consistently increased profitability for clients with strategic planning while delivering first class service.

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