Text Messages for Delivery Services

Customers who use delivery services all have one thing in common. They like to receive their notifications via text. Let's check out why.

Expanding Brands


People today use Delivery services more than ever before, and it’s no wonder why. We live in a consumer-based economy and convenience is king. You’re able to get pretty much anything you want delivered via Amazon Prime at a competitive price with free shipping. In addition to that, there are countless food delivery services like Door Dash available in most places in the United States. You can order a car via Uber or Lyft. What do all of these services have in common?

You use your phone to place your order. 

Phone use in the United States is more rampant now than ever. In fact, some studies show that Americans spend 5.4 hours per day on their phone. That’s a lot of time! It only makes sense that we use them for getting whatever products we want delivered. The key here is convenience. People are willing to pay more if something is convenient and easy to use. This brings me to my next point. 

These templates not only provide clear instructions and guidance to customers on initiating and managing the return process but also serve as a valuable tool in effectively communicating shipment delays. By maintaining transparency, trust, and providing updates on the revised delivery schedule, businesses can ensure customer satisfaction throughout the entire process. Furthermore, SMS templates enable businesses to handle unexpected shipping delays in a transparent manner, keeping customers informed and engaged every step of the way.

How can an SMS text delivery service be valuable for connecting with customers and ensuring on-time deliveries?

How can personalizing SMS messages contribute to effective marketing campaigns?

Personalizing SMS messages can contribute to effective marketing campaigns by making the messages more relevant and engaging for the recipients. By using consumer information such as their name, role, or firm, businesses can create customized campaigns that resonate with their target audience. Personalization adds a personal touch to the messages, increasing the chances of capturing the audience’s attention and generating a positive response.

How can an SMS text delivery service quickly reach a large number of individuals?

An SMS text delivery service allows businesses to instantly reach a large number of individuals. Text messages have a high open rate, with more than 90% of messages being opened within the first three minutes. This makes text messaging a practical and effective marketing tactic to reach a target demographic quickly and efficiently.


How can an SMS text delivery service encourage repeat purchases and develop a loyal customer base?

An SMS text delivery service can encourage repeat purchases and develop a loyal customer base by showing customers that their shopping experience is valued. By keeping customers informed and updated throughout the delivery process, businesses demonstrate care and commitment to customer satisfaction. This fosters trust and loyalty, leading to repeat purchases and the development of a loyal customer base.

How can sending order update text messages build trust in the purchase process?

Sending order update text messages builds trust in the purchase process by providing customers with real-time information about the progress of their order. By keeping customers informed about the status of their delivery, businesses demonstrate their commitment to transparency, reliability, and customer satisfaction.

How can an SMS text delivery service help handle unexpected shipping delays transparently?

An SMS text delivery service is invaluable for handling unexpected shipping delays transparently. It allows businesses to send timely updates to customers regarding any delays in their delivery. By keeping customers informed, the service ensures transparency and helps manage customer expectations.


Due to its low cost, SMS marketing is especially advantageous for small enterprises. Sending an SMS message is substantially less expensive than putting a full advertisement in front of potential customers.

SMS service providers, like Cloud Contact AI, enable consumers all over the world to send messages for a few cents each. With the highest return on investment when compared to other advertising channels, this is one of the most affordable marketing strategies.


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Types of Messages for Delivery Services


Order Confirmation

Establishing communication with your customers is crucial in online retail. A simple text message letting customers know you’ve received their order not only confirms the transaction but also initiates a connection with them. This initial contact sets the stage for keeping customers informed about their orders throughout the entire eCommerce fulfillment process. The efficiency of text messages, especially when supported by a business text messaging service, ensures that customers are kept up-to-date in a convenient and effective manner.

Shipping Updates

Online shopping has opened up an increased anxiety among consumers regarding their package’s whereabouts. By sending shipping updates, you alleviate some of this. 

Delivery ETA

If your customer has requested that a package must be signed for, giving them an exact time that they can expect it to arrive is helpful to them. 

How can the return process be initiated and guided using SMS templates?

SMS templates help streamline communication and provide a more personalized customer experience by offering pre-designed messages that can be easily customized for individual recipients. These templates ensure consistency in messaging across different communication channels and save time for businesses by eliminating the need to craft each message from scratch. By tailoring the content of these templates to specific customer needs or preferences, businesses can create a more engaging and relevant experience for their audience.

With a focus on utilizing tailored SMS templates, businesses can effectively streamline communication processes, maintain a professional brand image, and foster stronger relationships with customers, ultimately providing a more personalized and impactful customer experience. To initiate and guide the return process using SMS templates, we provide the following sample messages:

1. Return Initiated: 

Hello valued customer,

In order to initiate the return process for your [Order Number], please follow the instructions provided at [URL]. We understand that returning an item can sometimes be inconvenient, so we want to make this process as easy as possible for you. If you have any questions or need further assistance, please don’t hesitate to reach out by replying to this message.

Thank you for choosing us, and we appreciate your business.

2. Return Instructions with Prepaid Label:

“Hi [Name], we’re sorry you didn’t love your order. Our team is here to make things right! To receive a full refund, please ship the item back using our prepaid return label within 30 days. For further details, reply to this text with any questions you may have.”

3. Return Request Received:

“Hello [Name], we have received your return request for order number [Order Number] from [Company]. To complete the return process, kindly ship the item back to us using [Carrier]. You can print your prepaid return label by visiting our website at [URL]. We will keep you updated on the progress of your return. If you need any assistance, feel free to reach out.”

By utilizing these SMS templates, we aim to provide clear instructions and guidance to customers on initiating and managing the return process.

How can shipment delays be handled transparently using SMS templates?

To handle shipment delays transparently and maintain customers’ trust, SMS templates can be utilized. These templates enable businesses to communicate effectively with customers about unforeseen circumstances, such as stock shortages, manufacturer delays, or backorders. Here are some examples of SMS templates:

1. “Hello [Name], we apologize for the delay in your order from [Company]. Unfortunately, we are currently facing stock shortages that have impacted the delivery timeline. Rest assured, we are actively working to resolve this issue and will provide you with updates on the new delivery date as soon as possible. Thank you for your patience and understanding.”

2. “Dear [Name], we value your trust and regret to inform you that there has been a delay in fulfilling your order from [Company]. This delay is due to unforeseen manufacturing issues that have arisen. Our team is working diligently to resolve these issues and fulfill your order as quickly as possible. We apologize for any inconvenience caused and will keep you updated on the revised delivery date. Thank you for your understanding.”

3. “Hi [Name], we understand the importance of timely delivery and unfortunately, your order from [Company] is currently experiencing a minor delay. This delay is a result of unexpected circumstances in our supply chain. Please be assured that we are actively addressing this issue and will provide you with the revised delivery date shortly. We apologize for any inconvenience caused and appreciate your patience during this time.”

4. “Dear [Name], we regret to inform you that your order from [Company] is currently on backorder. Our team is working closely with our suppliers to expedite the delivery process. We understand the frustration caused by this unforeseen delay and want to assure you that we are committed to fulfilling your order as soon as possible. We will keep you informed of any updates and sincerely apologize for any inconvenience caused.”

Using SMS templates like these, businesses can effectively communicate shipment delays with their customers while maintaining transparency, trust, and providing updates on the revised delivery schedule.

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Jacob Murphy

Jacob Murphy

Jake is CloudContactAI's Director of Content Creation. When he's not working, you can likely find him enjoying the great outdoors.

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