Integrating SMS Marketing with Social Media

Integrating SMS Marketing with Social Media: Maximize Reach and Engagement

SMS marketing and social media are both powerful communication tools that can help businesses reach their customers. When used together, they can be a powerful combination that can revolutionize your business's reach.

Social Media and SMS Marketing

To effectively reach your target audience, it is essential to craft campaigns for the channels they use most. According to recent statistics, eight in ten Americans say they use social media channels, while 85% own smartphones. This presents a massive opportunity for businesses to connect with their target audience through SMS and social media.

When it comes to market penetration, SMS marketing holds an advantage in terms of targeting an audience that has already shown interest in a brand. By having a list of contacts who have opted in to receive SMS messages, businesses can communicate directly with individuals who are more likely to be ready to make a purchase or participate in promotions and special offers. This focused communication allows for personalized and concise messaging, reducing the risk of overwhelming customers with excessive information.

On the other hand, social media marketing operates in a dynamic environment filled with messages from various competitors. For businesses just entering the market, competing on social media platforms already dominated by well-established brands can be a significant challenge. Building a network of followers from scratch and nurturing it to a point where the brand can stand out requires considerable effort. The key to success lies in creating compelling content that attracts the right followers, as this differentiates a brand from its competitors.

With SMS marketing, you can send quick, personalized messages directly to your customers’ phones. This is a great way to stay top-of-mind with your customers and promote your products or services. The high open rate of SMS messages makes it an incredibly effective way to reach your target audience. People are more likely to open and read SMS messages than other types of messages, such as emails or social media posts.

What is SMS Marketing?

SMS marketing, short for Short Message Service Marketing, is a method of communication which a business uses text messages as a promotional channel to reach it’s customers.

SMS Marketing is a common tool for businesses to share things such as:

  • Sales promotions
  • Digital coupons
  • Event invitations or reminders
  • Surveys

Opt-In Strategy

In order to comply with regulations, businesses must obtain consent from customers before adding them to a messaging list. This consent can be obtained through a variety of methods, such as signing up for a newsletter or providing a phone number at checkout.

Businesses use these opt-in strategies to collect customer phone numbers and add them to a messaging list. This allows businesses to send targeted messages to customers about products, services, and promotions.

If you are going to use SMS marketing, it is important to understand the rules and regulations governing SMS compliance. A complete guide on opt-in strategies is available here.

Benefits of SMS Marketing

One of the primary benefits of bulk SMS marketing is its high open rate. People are likelier to open and read SMS messages than other messages, such as emails or social media posts. This is because people tend to check their phones frequently, and SMS messages are delivered directly to their phones. SMS messages have an open rate of 98%, which means that almost all messages sent to your audience are read within a few seconds of being received.

This high open rate makes SMS marketing incredibly effective for reaching your target audience. If you want to ensure your messages are being seen, SMS marketing is a great option.

Ease of use is another significant advantage of SMS marketing. Setting up a bulk SMS marketing campaign is quick and easy, with SMS marketing platforms such as CloudContactAI and its library of getting started resources, sending your first campaign is incredibly easy. This means that businesses can start reaching their customers through SMS marketing in no time without having to invest significant time or resources in the process.

Here are some of the steps involved in setting up a bulk SMS marketing campaign:

Choose a service provider. There are many different service providers available, so it’s important to compare their features and pricing before making a decision. Take a look at our comperehensive Top Text Message Service Providers page here.

Gather your contact list. You’ll need to gather a list of phone numbers for the people you want to reach with your messages. It is highly inadvisable to send SMS messages to purchased lists or numbers sourced from online databases. Firstly, recipients on these lists are often unaware of your business and may have no interest in the products or services you offer, leading to low engagement and poor conversion rates. More critically, these recipients are prone to unsubscribe or mark your messages as spam. Such actions harm your sender’s reputation, causing your communications to be filtered out and thus wasting your time and financial resources.

Craft your messages. Your messages should be clear, concise, and relevant to your target audience. If you are looking for premade templates, CloudContactAI has several ready to send templates for many industries.

Send your messages. Once you create messages, you can send them to your target audience with the click of a button.


Additionally, consider the following crucial aspects to optimize your text marketing efforts:

  • Pricing Strategy: Understand the cost associated with sending each message. Pricing may start low, but the message length and the destination country can affect the overall cost. After initial free trials, ensure you know what each service provider charges per message.
  • Legal Compliance: It is essential to ensure that your messages comply with local regulations. Always get an opt-in from your customers before sending promotional messages. Include an easy opt-out option in every message to maintain trust and compliance with legal standards.
  • Transactional vs. Marketing Messages: Be clear about the difference between transactional messages, which provide information about a product or service a customer has purchased, and marketing messages, which aim to promote sales and engage customers. Each type has different rules regarding their use.
  • Building an Engaged Contact List: Avoid buying lists of contacts as this can lead to low engagement and potential legal issues. Instead, build your contact list organically by asking customers to opt-in through your website, at points of sale, or via social media promotions. Offering incentives such as discounts or entry into a competition can increase sign-up rates.
  • Testing and Optimization: There’s no one-size-fits-all answer to the best time to send messages. Experiment with different sending times and track the performance of your campaigns to find what works best for your audience.

Benefits of Integrating SMS into Your Social Media Campaigns

With the integration of SMS marketing and Social Media campaigns, you are able to achieve higher levels of brand loyalty than with either communication channel independently. This increase in brand loyalty can be obtained by continuous engagement. Social media posts may not always be seen by your audience, either due to the platform’s algorithm or by your audience simply not being active on social media. This can lead to your audience missing sales, promotions, invitations, etc. However, with a hybrid marketing campaign including SMS, you can be sure your audience never misses out on your most important messages.

One reason that your audience might follow or engage with your business on social media, is for customer service access. However, often times there are delays in which your business can respond to social media messages and comments. These delays can lead to an unsatisfied customer, and possibly the loss of their business. By integrating SMS for customer service, you can ensure they are taken care of promptly, increasing your customer service scores. By setting up your customer service via SMS, you are giving your customers a direct way to contact your company about a concern they may have. This direct approach gets you one step closer to resolving their issue and maintaining a good rapport with them.



When evaluating the return on investment (ROI) between SMS marketing and social media marketing, it is crucial to consider the specific occasions and circumstances in which SMS marketing can offer a superior outcome.

Firstly, reaching the target audience is essential for increasing conversion rates. Both SMS and social media platforms have the potential to reach large audiences, with a significant percentage of people in the United States using social media channels and owning smartphones. However, SMS has the advantage of being a more direct and intimate communication channel, with users opening as many as 98% of messages within three minutes of receipt. This high open rate suggests that SMS has the potential to capture immediate attention and engagement from recipients.

Another factor to consider is the type of content that resonates best with customers on each platform. SMS campaigns are ideal for delivering quick, informative messages that are easily digestible. On the other hand, social media platforms provide the opportunity to share longer-form content, such as videos, photos, and in-depth articles, allowing for a more comprehensive brand storytelling experience. By leveraging both channels effectively, businesses can optimize their marketing efforts and ensure they are delivering the right content through the right channels.

Hopefully, this article helped shed some light on the benefits of integrating SMS into your current social media campaigns. Integrating SMS into your current social media campaigns can help you bring your business to new levels and keep your customers and audience engaged.

Not sure if you’re ready to revolutionize the way your business communicates? Sign up for our 14-day free trial!

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Cody Kelly

Cody Kelly

Cody is an experienced Marketing Specialist with over a decade worth of experience in marketing and client success. He creates and optimizes content, articles and guides to help businesses of all sizes grow. With a background in marketing, hospitality, and finance, Cody has consistently increased profitability for clients with strategic planning while delivering first class service.

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