Text Reminders

SMS for Human Resources

Text messaging for Human Resources enables you to quickly and effectively relay essential information in order to ensure that employees get your messages.

Human resources (HR) can refer to either the people employed by the firm or organization or the department that deals with all things related to employee management. For this article, we will refer to the department that manages the people inside an organization. Employee management includes recruitment, hiring, onboarding, training, promotion, payroll, layoffs, and more.

Furthermore, the human resources department ensures that all employee matters get addressed. For example, if colleagues or their managers are mistreating somebody, the HR department is where employees can submit a complaint. 

As human resources are crucial for every business’s well-being, HR departments should utilize the most effective communication methods to ensure employee satisfaction. With that said, SMS is the perfect candidate, considering that over 90% of texts are opened within the first 3 minutes. In addition, 82% of people claimed that they open every single text message.

What SMS for HR?

SMS is fast, simple, and economical when used for internal communication. Even when there is no internet connection, you can still use SMS messaging to send messages to multiple recipients. Use SMS to confirm interviews or send hiring details for job candidates. Furthermore, provide support to interviewees leading up to the interview, such as dress code, questions to consider, etc.

You can also engage and manage large teams by using SMS to communicate with your employees. In other words, these people can respond promptly to your inquiries or answers that are the most frequent on your website or application.

Training is a key way to ensure your employees are up to speed with the latest trends and skills to stay agile during this fast-paced, modern, digital world. Keep your staff informed about trainings, meetings, or tasks with text messaging to ensure everything is done on time.

In regards to crisis situations, ensure your staff is aware of occurrences that might alter their work schedules or day-to-day work life. A quick text will ensure everyone in the organization is up-to-date and ready for any sudden events.

Companies lose thousands of dollars each year due to inefficiencies in time tracking. These blunders are due to the amount of time spent on manual processes and record-keeping and an accidental overpayment to employees due to other inefficiencies or oversights. SMS streamlines the process and ensures messages get seen.

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SMS Human Resources

Why should I use text for Human Resources?

Text marketing is a practical and turbulence-free approach to communicating with your customers, regardless of how many customers you’re trying to reach. Look at the following six-point checklist if you are considering this digital marketing channel as part of your mobile strategy:

It’s Personal

Your employees’ phones are incredibly personal to them and are how they interact with their family and friends. When most individuals wake up, their phone is the first thing on their minds. Therefore, if you leverage SMS, you’ll have an instantaneous, more direct means to encourage employee engagement and ensure all instances are accounted for and running smoothly.

It’s Simple

SMS Marketing is a simple way for businesses to interact with employees – it doesn’t get any easier than sending a text message. However, many human resource workers face the 160-character limit that most SMS service providers offer.

Luckily, Cloud Contact enables you to send text messages that contain 320 characters to ensure you get your point across. Human resources are the backbone of every business and ensure the satisfaction of everybody in an organization.

It Outperforms Other Channels

While communication via Slack and other work chat software is an effective and organized way to communicate about day-to-day tasks, sometimes messages slip through the cracks. With text, 98% of messages get opened and responded to within the first 3 minutes.

With that said, SMS is a great communication tool to spread company-wide information quickly. Texts hold a high sense of immediacy in most people’s lives; therefore, it is a great way to ensure everybody is aware of sudden changes or emergencies as soon as they happen.

Furthermore, SMS is even more effective when combined with other mediums, such as email or the company above communication software. Use all communication channels in tandem to ensure that your message is heard, and encourage employees to spread the word.

It’s Easy to Manage

SMS messaging is incredibly easy to manage, especially on Cloud Contact AI. We enable you to communicate directly with customers in 1-on-1 conversations on an intuitive inbox.

On CCAI, you can invite your entire team to join your account and assign conversations to specific team members to ensure every conversation is accounted for. Additionally, you can create separate accounts for individual departments or store locations to effectively organize communications.

HR Texting

How you can use SMS in HR

Health and safety issues

When it comes to health and safety concerns, fast communication is a must – whether on the go or not. For instance, if an employee has had any interaction with someone infected with COVID-19, it’s vital to warn them.

Additionally, provide a link with detailed information about the virus and a form that you can use to track employee proximity when the virus was exposed in the workplace. Next, let them know when and if they can return to the office and quarantine procedures.

Important processes

A handy trick if you need to get individuals to comply with an established procedure is to send them a text to remind them of the changed or existing protocol. SMS will help boost visibility on the issue, especially if the process is brand new to your organization

Tips, tricks, and embedded links with more information will ensure that the entire staff is up-to-date with critical company protocols. In addition, a quick text is a great way to reinforce and encourage the consideration of existing processes in your organization, such as hand washing, kindness, teamwork, and more.

Celebratory messages

SMS is a great way to spread positivity around the workplace and congratulate employees on their hard work and promotions. An opportunity to celebrate someone’s exceptional success provides a valuable moment to highlight their notable efforts and importance to the team. 

In addition, happy employees stick around and extend their excitement outside of the workplace in their day-to-day lives, making your brand stand out and resonate in the eyes of the public.

Send an SMS in minutes

You don’t need an API to send text messages; you can use Cloud Contact and skip all developer-geared API requirements. For example, on CCAI, all you need to do is create an account, upload contacts, and send messages – and best of all, it’s free and doesn’t require a credit card.

Text Templates for HR

Check out our pre-built templates before and pop them into any of your campaigns, or create your own and save them for the perfect time.


Hey, team! We now provide SMS support through this number. Shall you have any questions, feel free to text us back here!

➤ Send Now


Hi, Team! Great job this week! As a bonus for your hard work, feel free to take a paid day off this Friday to spend time with your friends and family!

➤ Send Now


Hello {Name}, here’s a link to the corporate office, where your first week’s training will be held. Have fun tomorrow! https://ccai.us/

➤ Send Now

COVID alert

Hello! Just to let you guys know, somebody on the team has tested positive for COVID-19. Please give us a call to determine if you were exposed so that we can coordinate accordingly.

➤ Send Now


Have any questions? Refer to the frequently asked questions below.

How much does it cost to send an SMS message?

Text messaging is one of the cheaper methods for customer communication. On Cloud Contact, it costs $2 per phone number per month and in addition, users can generate as many phone numbers as they need.

It costs users $.03 per outgoing and incoming text message. The cost to make a phone call on CCAI is $.02 per minute.

Messages are billed on a pay-as-you-go basis.

How often can I text my audience?

The last thing you want to do is annoy your customers. Some customers might get angry if you overload their inbox with messages; therefore, you should let your people know how often you intend to message them before sending them texts in regards to collections.

According to our experts, and from our own testing, we’ve found that you get the most engagement when you limit your text messages to about 1-2 times per month.

Get Started with HR Texting

1. Create an Account

Create an Account

2. Choose a number

Choose a Number

3. Upload Contacts

Upload Contacts

4. Reach debtors

Reach Employees