Our Latest Features: October 2023

An Ever-Evolving Communication Platform

As our clients grow, so does the list of problems our clients experience with their businesses on a daily basis. CloudContactAI continues to push the envelope by offering cutting-edge solutions to its users. The recent updates and features released by our team are a testament to our commitment to providing top-tier service. In this blog post, we will delve into some of the most notable improvements and additions brought by the latest release.

SMS Platform Updates Matter

1. Improved Loading Times

One of the standout enhancements in this release is the substantial improvement in loading times. We tackled the issue of increased loading times when searching through extensive contact lists. This improvement translates to a smoother and more efficient user experience, ensuring that you can access your contacts with lightning speed, even if your list is extensive.

2. Performance Optimization

We take performance seriously. To address performance issues, we removed the ‘unsubscribed contacts’ list from the contacts tab. This change streamlines the interface and ensures that the platform runs smoothly, even when dealing with larger datasets.

3. Contact List Loading

Account-specific issues with contact list loading times have also been resolved. This fix ensures that you can access your contact lists without any frustrating delays, allowing you to focus on what matters most—engaging with your contacts.

Tailored Solutions for Your Business

CloudContactAI understands that a one-size-fits-all approach doesn’t cut it, especially when catering to the diverse needs of our Enterprise+ clients.  CloudContactAI sets a prime example of how consistent updates can align with the unique requirements of its Enterprise+ clients.

4. Enhanced SMS Management

We upped our SMS game with several updates:

• CampaignSender Microservice: This update enables the management of different SMS senders according to the account configuration, enhancing customization and flexibility.
• Telnyx Webhook Integration: The implementation of the Telnyx Webhook handler into the SMSTracker microservice adds versatility and extends the capabilities of SMS tracking.
• New Telnyx SMS/MMS Sender: CloudContactAI has introduced a new Telnyx SMS/MMS sender implementation, expanding the range of options available to users.
• Telnyx Configuration: Users can now set up Telnyx configuration on an account basis, streamlining the process and allowing for tailored setups.
• Trial/OTP Senders: The ability to configure Telnyx for Trial/OTP senders empowers users to manage different types of SMS communication seamlessly.

5. Enhanced Telnyx Integration

Our team not only improved the user experience but also deepened our integration with Telnyx:

• Incoming SMS Webhook Handler: This feature enhances the handling of incoming SMS messages via Telnyx, improving real-time communication.
• Phone Number Purchase: Users can now purchase phone numbers directly within the platform, simplifying the process of expanding their contact channels.

These enhancements showcase our dedication to providing a robust and efficient platform for managing contacts and engaging with customers.

Summary

To learn more about these features and explore other updates in detail, you can view the official release notes.

In conclusion, CloudContactAI’s latest release demonstrates their commitment to enhancing user experience, improving performance, and expanding integration capabilities. These features empower businesses to engage with their contacts more effectively and efficiently, setting the stage for even greater success in customer engagement and relationship management.