Case Study

CloudContactAI Empowered Yellow Athletic to Boost Customer Engagement and Sales

CCAI Solutions

Client Introduction

Yellow Athletic, a CBD e-commerce platform, identified a huge opportunity to improve consumer engagement and sales by optimizing its email marketing. Increased revenue was the goal. Yellow Athletic had trouble engaging customers and increasing revenue owing to inefficient communication and a lack of personalisation. In an era where customer experience drives brand loyalty, they required a customer engagement revolution. In order to stand out in a cutthroat sector, Yellow Athletic partnered with CloudContactAI, a leading AI-driven email marketing company. This case study examines the methods Yellow Athletic and CloudContactAI used to achieve their goals. It shows how Yellow Athletic used CloudContactAI to overcome these obstacles, boost customer engagement, and boost revenue.

Problem/Client Challenges

Yellow Athletic encountered a formidable struggle to bolster sales, despite boasting a strong product lineup. The advent of the digital age had rendered traditional marketing channels ineffective in terms of customer engagement. As a result, the company experienced a significant downturn in both customer responses and revenues. A critical factor contributing to this decline was the absence of personalized client engagement strategies. The failure to tailor interactions according to individual preferences hampered customer retention and conversion rates. 

Let’s Play Soccer Challenges


Yellow Athletic implemented CloudContactAI, a premier AI-driven consumer interaction technology, to tackle these difficulties. Yellow Athletic and CloudContactAI used multiple strategies to increase client engagement and revenue. The companies segmented and analyzed email marketing campaigns to find patterns and preferences. CloudContactAI’s AI-powered technologies helped create relevant email content for different client segments. A/B testing also improved email subject lines, content, and calls-to-action. Yellow Athletic used automated personalization, omnichannel presence, real-time analytics, and predictive intelligence.

Segmentation:  Targeting specific customers based on demographics, buying history, and usage for personalized email campaigns.

Enhanced Customer Interaction: Automated customized emails, SMS, and social media postings based on preferences and buying trends, improving communication and shopping experience.

Loyalty Incentives: Dynamic email personalization with product recommendations, discounts, and exclusive offers to retain loyal customers and foster loyalty.

Let’s Play Soccer solution


Yellow Athletic’s partnership with CloudContactAI yielded significant progress, with targeted email marketing campaigns boosting open rates, click-through rates, and consumer engagement. Tailored content and product recommendations led to higher conversion rates and average order values. Automated email flows reduced cart abandonment, driving more sales from existing customers. Loyalty awards and unique promotions strengthened customer relationships, increasing retention rates. The joint efforts resulted in a significant increase in sales and revenue, solidifying Yellow Athletic as the leading CBD product industry pioneer.

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Tailored Solutions for Your Business

CloudContactAI understands that a one-size-fits-all approach doesn’t cut it, especially when catering to the diverse needs of our Enterprise+ clients.  CloudContactAI sets a prime example of how consistent updates can align with the unique requirements of its Enterprise+ clients.